Ditech Reviews

We started a refi 9/3/2009. Everything was moving along fine with a closing sometime in 10/2009. Well my husband was laid off from GM, the reason we went with Ditech in the first place and 10/1/2009 we had to start over under me. Of course they already had all my information and credit so it was a matter of just using my income and getting approvals. Not too terribly difficult one would think. Come the end of Oct and no closing date, I began emailing and contacting about the closing. The appraisal was done so what was the hold up? The response was Ditech was overwhelmed due to lack of staff, apparently they laid off and just can\'t handle the volume. Well one would think maybe laying off was not a smart idea and it should have waited til beginning of 2010. I expressed the reasons for needing to close in 2009. I needed the writeoff. Since my husband was laid off, I can\'t afford to withdraw the taxes prior to his check. I need all the cash I can get because our mortgage is 2k a month. Taxes make it so high. GM moved us here. Thanks GM for abandoning us and leaving us where we never wanted to be in the first place. Anyway, in order the survive I need as much unemployment cash as possible. This means after doing my prelim calculations for Fed return, I will have to pay 1386 to the Feds. Haven\'t paid them in my entire 44 years. Ever. Always got refunds the smallest $300 and the largest $8000. So I said if we close in 2009 I can writeoff the closings and it will be a wash when I do my taxes. And I told them I need that because I am going to end up having to pay PA taxes now with all of this and my school district tax went from 1% to 2.9%. I hate this state. I always use my PA refund to pay the school district tax but with no closing this year I will have to pay Fed, State and school. They said oh, no problem. We will have you closed before the end of Nov. I was like great. Well it is now 12/23/2009 and I haven\'t closed. All through Nov they kept stating we are busy. We are busy. We are busy. Funny how they were also busy in Sep but because at the time my husband was GM employee they said our application and all was processed first. Funny how you are important if affiliated with the company and unimportant if you are just somebody else. Well we became unimportant when he was laid off. So time has gone on and the whole we are busy routine has kept up. Well, finally last night an email from Tony. He says the problem is the appraiser did a 2005 form and not some 1004 or 1104. I am like what? The appraisal was done in Sep and you are just now discovering this???????? He sent me the .pdf and I found teh appraisers phone number and called directly. To my surpirse Ditech ordered the 2005. So it was Ditech that screwed up. The appraiser and I had a nice little chat. They told her she needed to come out and do the internal but she said I can\'t. I am book solid for the next 2wks. So they put the appraisal on hold in the computer. I asked her why? She said because they have already paid me and need me to do it. If they get another appraiser they have to pay $300 again and they will be out that money. I said and???? They screwed up not me and now they are punishing me for their mistake. Believe me, I have contacted them and gone round and round. I even said I will call local appraisers and see if someone can come out and make the appointment and then tell you guys so you can set up payment. They said oh no you can\'t contact them. Ah really? Do we not live in America where I am free to contact who I choose? I have not come to the point where I hate Ditech and this is the first time doing business with them and will be the last. I emailed them and said it is obvious I am just a number to you and you don\'t care about fixing your mistake. So...since I will not be closing this year can you tell me why I should continue this process with you? I have refi\'d 2 times in the past with Quicken and they have been smooth as butter and closings always around 25days. So since I am into 2010 with a close why not go with a company that is competent and I already have a history with and trust? The response is, you lose your $300 appraisal fee. I said and? Guess what Ditech, you lose all the time; energy and money that went in the entire process from 9/3/2009 until today. All the paperwork and phone calls and the employees involved on my account alone. The $300 goes to the appraiser and not you. So you made nothing off 3months of working to refi my house. A big fat nothing. You make your profit from portions of the closing fee\'s and maintaining my loan. But if I don\'t refi with you, you get a big fat zero. See how that works? So now they see the picture I painted and said a manager is looking into it. Yeah right. I am sure I was just told that to buy them some time and in the end we will close in 2010 and I will not be able to pay my taxes and whatever. At this point I hate Ditech and I hate the state of PA and I hate GM and I hate our Fed Govt. They all could careless about anyone and it is all about them and their money and the rest of us out here in the real working world can just rot.

We would LOVE to solve our problems with DITECH directly, however, we can NEVER get anyone from DITECH to return our calls or emails. Our travesty with this company began nearly 10 months ago, and after several walk-through apprasials and scheduled closing dates--all cancelled by DITECH for lack of documents or some information that they we had previously (repeatedly)provided, and DITECH had lost. We have run through at least five different loan officers from at least 3 different states--after doing business with each for a few weeks (if that long) the loan officer's mailbox will be mysteriously full, and the loan officer disappears, only to be replaced by another who will call you 2 weeks later with no explination. In reviewing the paperwork for our last scheduled date for closing, DITECH had charged US for all of the appraisails (even though the appraisals had to be re-done due to DITECH's lack of expediency). We have chosen not to pursue our re-fi with DITECH in light of reading user reviews (wish we'd read them sooner!!)and our own experience with DITECH's lack of professionalism

A few days ago I decided to call Ditech about getting a mortgage, the person I was talking with started asking strange questions like how much are the houses worth in my neighborhood (how would I know) also I wanted to borrow over the amount of the mortgage to do some house repairs such as a new roof,

this is where it started getting stranger, after telling the guy I needed a new roof he wanted to know if it was leaking and if so what color was the water stains on the ceiling, when I told him I didn' know and did not have time to go inspect the colors of the stains he told me that he is going to cancel my application because they dont do mortgages on homes with leaks. Now, I never ever been treated like this before and asked such stupid questions. As far as im concerned Ditech is such a fly by night rip off.

This is in response to all the Ditech complaints. First I have seen many state things about GM. GM doesn't own Ditech. GMAC owns Ditech and GM sold GMAC a few years ago. GMAC is owned by Cerberus the same co. that owns Chrysler and Air Canada and SpyGlass entertainment. They are an investment co. You can see their website and what they own by going to cerberuscapital.com I hear complaints time and time again about how could GM do this and they are corrupt. Blah Blah but GM doesn't own GMAC or Ditech. So please complain to the correct co. and about the correct co.

The 2nd issue is Ditech and GMAC do suck. We have had nothing but issue after issue with GMAC and I refuse to do that direct take out of my account cuz of others horror stories. So we are in the process of refi with Quicken. We had a refi with them in 2004 and they treated us great and everything went perfect. The only downside with Quicken is the int is a little higher than Ditech but if you tell them what Ditech will offer then Quicken will match it.

My mortgage loan has been in process for several months. It takes weeks to receive responses back from the mortgage processor. I have phoned and emailed several times only to learn that Shawna is no longer with Ditech. In contacting today, I was advised by Ditech that my mortgage was just input and would take several months to work. This is ridiculous. They have poor customer service (if any at all), there associates have bo idea how to return calls time.

I have now been a customer of ditech since December of 2003. I continually have to call them to get late fees removed from my account. I have an auto pay account. They are authorized to take money from my account on the 20th of every month. If their computer does not take the money on time they try to charge me a late fee. I am getting sick and tired of having to call them to get my money back. What can I do? I have talked to supervisors who promise it will not happen again many times. Please someone needs to address all the problems they are causing.

I have read with interest the persons having problems with Ditech/GMAC. I want to report that we are VERY happy with the service we have received from them.

I had a floating rate on a 30-year fixed loan for 45 days. I wanted to wait for the best possible loan rate before I closed my refi home loan. I was told that Ditech would call me when the rate was below 5%. Fortunately I was also checking quite regularly and found a 4.875% rate on a given day. I called Ditech because I knew they weren't going to call me. I locked the rate via telephone but was told several days later that I had actually got a 5.125% loan (not APR). I complained but was told that there was nothing that could be done. I called the district manager's cell phone while he was on the golf course and complained. Long story short, I got the rate that I asked for but I had to complain about it as well as research it for myself. If I absolutely can avoid it, I wouldn't do business with them again. I eventually sold the house.

I was set up for a 30yr fixed loan at 632.00 a month and 744.00 with and escrow acct for taxes and insurance. after a year of paying 744.00 a month I am sent a new statement now for 1,000 dollars a month. I called the Ditech tax department and we went round and round before the young lady tells me that it was their fault but I sign up with them and there is nothing they can do about it.

I live off of a disability check. and I just can't afford to nimble my fiances by three hundred dollar and driven out of my home like so many people.

I have a home equity line with Ditech and keeping in very good record in credit history. Never have any late pay and the balance was paid off clearly. I was suddenly received a letter said my account was seized. I have to using Ditech pointed company to get a new appraisal, which will cost more than $500.00 at my cost. If not, the account will be closed. Even I paid $500, my credit line could be cut below half. I learned from this lesson as ?Don?t trust Ditech?. If you use your equity line as your cash pool to plan your life, you may die on Ditech.