BankUnited Reviews

I found the majority of Bank United agents to be quite arrogant and pompus.

I currently have a mortgage loan with this bank. Part of my mortgage payment to Bank United goes into an escrow account. The escrow account pays my property taxes and homeowners. During the year 2000, Bank United over collected $1900 for escrow. This is due to a tax break my local county government gave me. Apparently Bank United does not see it that way. They simply will not give the money back. I have made repeated phone calls to Bank United over a three month period. I have found customer service reps, at times, to be cavalier and arrogant. Bank United completed my last Annual Account Analysis one month late. Even after the analysis showed a $1900 surplus, Bank United still will not return the money. I've been waiting three weeks for the check today, since the analysis. If you call customer service, your conversation will be recorded. Bank United will not turn the recording off if you ask. It may come as a surprise. I have filed a complaint with The Attorney General, State of Texas. I also filed a complaint with The Office of Thrift Supervision, Texas. Bank United seems unmoved by this. I strongly recommend NOT to get involved with this bank. you can not imagine how much aggravation Bank United will put you through when they make a mistake. Basically, Bank United has stole $1900 of my money. If you are one who has had a similar experience with this bank. I strongly urge you to write to The Attorney General and report it. Otherwise, it will continue to be business as usual at Bank United.