Carrington Mortgage Reviews

We hit financial hardship when our mortgage's interest rate rose and my husband's work cut back his hours.

We worked with Carrington and they helped us into a much easier loan.

GREAT WORK!

Carrington Mortgage does appear to be on top of things. When I contacted them last month regarding my loan adjusting on June 1, 2008 and whether nor not my wife and I could have our loan modified, one of their customer service reps was very nice, and she actually told me what to say in my hardship letter after I explained to her my situation.

I faxed to them our bank statements, W-2s, check stubs, hardship letter, and monthly expense sheet. The next day, Steve Nash from their Loss Mitigation department called and spoke to my wife. He basically said that we qualified for a loan modification, but since it was April and our loan doesn't begin adjust until June 1, 2008, he suggested that we wait until May 1st to start the paperwork.

It's now May and the paper work has begun as of last Monday, May 5, when I spoke to Steve. He just said that he needed an updated bank statement from us and my wife's proof of income since I didn't submit her income in the first fax, and that he would be submitting our application to the underwriters. He gave me his email address, and now we are waiting on the papers to arrive.

Someone said in an earlier post that they tried to pay their Carrington Mortgage online and it wouldn't allow them to access their account. I, too, tried accessing my account on line, and the same message came up for me as well. I am guessing that when the loan modification process starts with Carrington, you can't access your account until the modification process is completed.

I will keep you all posted on my progress. But so far, I have not had any problems with this process thus far.