Quicken Loans Reviews

I was skeptical up front with all the bad reviews this company had and confronted my banker on them. I had so many promises of good loans from brokers and other companies that I took a chance and had a couple of companies work on the refinance at the same time. Why not it is a big decision. I knew what I qualified for and found the service at Quicken top notch. The other lenders tried to change the rate at the closing table and the closing costs more than doubled. The nice thing is that is what the 3 day right of recision is for. They didn't deliever and I got my money back. As for Quicken out of the 3 companies I experimented with they were the only company that came through better than originally promised. It seems that the people that are upset don't know the value of their home. As with any lender check the paper work and make sure it is correct. I loved the professionally bound closing package compared to the wreck of paperwork everyone else had. From start to Finish I ended up with a lower APR than any other lender and top notch service. I wonder how many other people check the Final HUD and get an updated Truth in lending. Lets face it in today's tough markets you have to look out for your self. This is a company that understands that. Or maybe I just got the right banker. Either way I recommended them to 3 of my friends and they all got great 30 year fixed loans.

I like to refer my clients to quality lenders who are courteous and, at least, sound honest. Whatever has happened to Quicken lately has decisively forced me to take them off my list. The experience I hear is they "bait and switch" with Truth in Lending estimates, are super aggresive over the phone, and charge for giving quotes! Nope. They will be gone soon with these sales tactics. Or, I hope so.

I recently closed my loan with Quicken Loans. I was very impressed with the knowledge of everybody I dealt with there. The thing that surprised me the most was how quickly the entire transaction took. We started the process on a Monday and 22 days later I was closing my loan at my kitchen table. How nice it was to have this taken care of professionally and quickly. I would recommend them to all my friends and family (which I already have). Great Job Quicken!

After reading some of the complaints on here all I can is laugh. I've closed four loans with Quicken and the last three were FREE. They called me! They called me and put me in a lower rate each time for free. I have sent them many friends and was happy to do so. They are great.

I won't deal with them again. I was shopping for a loan and was persuaded to go with them at about 5pm. I gave them my credit card to start the process. First thing in the morning I called to cancel the deal and they wouldn't return my $500 deposit. They couldn't have done much in that time, I'm pissed still today.

BAD BAD BAD!!!!! I was pressured into giving them my credit card number for a $500.00 appraisal. They promised me lower rates and money in my pockets. They sent a appraisal guy over to the house who gave us what he called an appraisal, he told my husband that our house was worth well over $500,000 however, his appraisal came back at $370,000 because he said he couldn't find any comps in the area.

Our house is huge 5 bedrooms, 4 baths and 3000 square feet. There are many houses in our neighborhood selling for and being appraised at between $460,000 and 700,000, so getting a comp shouldn't have been hard to do.

When Quicken got the appraisal they said it wasn't as high so our interest rate would have to go up and on and on. When I objected they said they would send out another appraiser "at their expense," which I thought at first was a kind gesture. Then I thought I'd better get it in writing, and when I asked for it in writing that I would not be charged for the second appraisal, they said "we will reimburse you for it at closing" and were ready to charge my credit card another $500!! I canceled the whole thing, called the appraiser and canceled him. They they had the nerve to call me back and say that I must have misunderstood the email!!!

NO, I understood perfectly what they were trying to do and milking me out of my money is very clear. I give them a zero and that is being generous. We went with another company and haven't been asked for a cent and everything is in wri\ting! Anyone thinking of using this company should have their head examined!! I say run, run like the wind AWAY from them!!!! Debra Hertz

I almost give this web site poor marks for the flowery portrayal of Quicken in its heading above. That overview did not match my experience at all. But in reading the actual reviews, I found people with the same poor experience I suffered. So at least below the headline the information is accurate.

I give them no stars. Briefly, 1) they wouldn't provide a written good faith estimate prior to my having to pay them $500 for an appraisal, 2) they were very high pressure to send the money immediately and lock in the deal, and 3) with only a few hours more checking, I was able to find a much better deal.

I have to agree with those who have had a bad experience with Quicken Loans. I quickly jumped on the promise of lower payments in refinancing my home. I blame myself for not looking into the ARM mortgages beforehand, and how bad of a deal they really are. But before scheduling my closing, I did do my research and decided to back out. I went through constant phone calls and emails, and when they finally got the hint, I was treated like a complete idiot. They said that I had no math skills, that I couldn't add 1 1 (true statement). Honestly, I have never been more insulted by any business ever. ARM mortgages may look glossy on the outside, but it doesn't pay in the long run. Everyone should do careful research before losing that $500. I lost mine, but I guess I'll chalk it up to a lesson learned. I'll give Quicken a rating of 1.

I would have probably given a 4 upon my first few minutes on the phone but then the gentleman became very aggressive and pushy. I told him I would have to discuss the rates and so on with my husband before giving a final answer. Next came the "give us $500.oo today because the rates will be higher tomorrow".( Tell me what normal person commits to an investment this huge without consulting thier spouse.) Finally his aggressiveness went past salesman pushiness to utter unprofessional ism, treating me like a fool for not jumping on this right away, ripping into other lenders, etc... To top it all off, when I told him the next day that I appreciated his time and thanked him, he replied with an e-mail reaking of "sore-looser syndrome" As it turned out we closed happily with the first lender we had sought out with a much lower interest rate, lower closing costs, lower total loan and cash in our pocket!!

DO NOT let this company high-pressure you into thinking they are the best or only option for you, check with as many lenders as possible before giving any one money or a commitment. Any company that wont give you a good faith estimate without a charge is not worth working with

I am a first time home buyer and the transaction could not have been smoother with Quicken. My mortgage banker was available to me anytime I had a question or concern...he even gave me his cell phone in case I had questions when we wasn't in the office. Not only did they explain everything to me before it happened but he still follows up with me to this day! Every person representing the company I dealt with with top notch. I give them 5 stars for sure!!!