Washington Mutual Reviews

jacqueline donaldson jackie geffert jacqui geffert
jacqui donaldson.

Anyone have problems with a loan by her in NE OHIO please contact me.

Pixie

I ended up getting a mortgage through Washington Mutual and was pretty pleased with the whole process. They gave me competitive rates, quick closing, and their customer support was extremely helpful. My loan officer seemed very well versed and explained everything to me throughout every step of the process. They were quick to provide any information that I needed. I would definitely recommend WaMu for anyone looking to mortgage or refinance their home!

This blog expresses my experience and frustration when dealing with Washington Mutual.

My husband and I have used WAMU since we bought our condo back in 99. We refinanced twice to get better rates and for the most part, the refinancing has been smooth with little problems

One of our first problems was that they lost a check. In fact, the money had even cleared our account at the bank, but they never applied the funds to our loan. We ended up having to file extra paperwork and show a copy of the check and our checking balance to prove that they had received the funds.

Meanwhile, while trying to straighten this mess out, they they placed a hold on our account that disabled online banking and phone access It felt like it took forever to get these enabled again. It actually took almost 2 months! Once they finally figured this out, they managed to activate our account and everything was working smoothly again.

I felt that their email customer service was basically worthless, they were slow to respond and when I went to contact them the customer service numbers for their loan department were out of service! There is simply no excuse for this.

Smooth sailing for a bit, but we ended up with more problems. We generally pay extra each month with each payment. Despite this, we somehow manage to get late fees, future payment penalties, additional escrow charges, etc.

This past month the additional principle" was applied to future payments against my instructions.I had to call them again to reverse the applied funds and reapply them correctly. Complete hassle.

After that whole ordeal, I had them log a note in our account to not do this and even sent in a highlighted letter with my next payment to apply the funds correctly. So guess what happens next? They applied the funds to a future payment again! Grrr.

What irritates me the most is that when I mistake they charge me a fee, however, I should charge them a fee for every time they screw up. They should at least credit me for future penalties.

They also told me that they have no way of tracking who applies which payments each month. I found this to be ridiculous and shows their lack of organization. I'm sure this has happened to other customers. The thing is if these other customers aren't paying attention, they are losing a lot of money!

So thats where I stand with Wamu Mortgage, I am far from impressed and would not recommend them until they get their act together.

I can't say that my review is a positive one. My mortgage was sold to Washington Mutual and I have had problems ever since. They didn't pay my home owners insurance, and didn't mail my first tax payment. After this was resolved, they did the same thing again. Well, when it came time for the third tax payment, guess what didn't get paid! In the two years they have been my mortgage broker, only once have they paid my taxes on time. They gave me inaccurate information on payment address, payment dates, etc. etc. I ended up joining a class action lawsuit and to this day, nothing has really gone right. I wouldn't advise WaMu mortgage at all.

I have a HELOC that was purchased by Washington Mutual. After I received some late payment fees and complaints, I logged into my online account to see what was going on. I always pay my bills online and on time. I had proof that funds had cleared my checking account, yet 3 times they didn't apply the funds to my loan (after taking my money!. The one that did get credited took almost 2 months! I have faxed them copies of my bank statements, the actual check, and all they can do is 'investigate'? They have hit my credit report with late payments twice now which is lowering my credit score. I would NOT do business with them if I were you.

I applied online for a home equity loan on their website twice and was told that I would receive an answer with 48 hours. It has now been over a month, and I have not received a single answer or update! I have emailed customer service with only vague replies in response and their customer service dept has not returned my phone calls. Even if I was not approved for a HELOC I would still expect them to tell me the status of my mortgage loan and mortgage application. This is a joke. I don't know how other people work with a WaMu Heloc.

Washington Mutual is the BEST. You can't go wrong!

I was not happy with my WAMU Home Equity Line of Credit after I had been approved for a Prime 0 Offer. I thought I read through all of the loan paperwork carefully and signed the papers in order to close. The disclosures before the document signing were pretty straightforward and my loan margin and rate were in my ad and the prime 0 info was all there too. Overall, up to this point, everything was going smoothly.

Once all of the paperwork had been completed, I found out that they were charging me a an interest rate of 5%. I was told that there was a 5% minimum interest payment. I ended up calling my friend who is a lawyer to look through and low and behold in the very fine print is their notice of a 5% charge. Bastards. I?m so pissed that they did this to me, they led me to believe that it would be 0% interest. I?m refinancing my wamu loan with someone else.

I ended up paying my June mortgage payment about 2 weeks late due to some unexpected bills and was in the process of paying in August for June July and August. They ended up sending back my payment and I had to foreclose and lose my house. I know I paid late, but I thought they would be flexible before taking my home from underneath my feet. I can?t get in touch with their attorneys, their reps seem to not care. I wish they would just accept my payment and charge me some late fees. Instead they are taking my home. This has been the most traumatic experience of my life and a lesson learned. Always pay your bills on time.

When my husband and I were selling our condo last year we discovered that a line of credit had taken out on our place. Some random person we had never heard of had taken out a 20k HELOC on our loan and the loan was approved by Washington Mutual! We spent hours on the phone trying to straighten the matter out, but they wouldn?t even talk to us. They kept saying they can?t do anything unless our loanee request the investigation. (Our title company was done via a 3rd party). This bothers me, there has been obvious FRAUD on our account and they could seem to care less. We were hoping to sell our house and cash out as the housing market is crashing, but now we are going to be stuck for a while and will most likely lose our equity. No thanks to WaMu?2 big thumbs down.