Wells Fargo Reviews

Dont go with Wells Fargo. I recently applied with them for a mortgage. It was to close 3 weeks ago and still nothing. Feel like I am getting the run around. Cannot get a hold of my loan officer and they never return my calls. Dont mess with this place they suck.

DO NOT USE THIS COMPANY!!!

Their word and deadlines mean nothing. By all means do not trust
them. I was selling my house to a person that wanted to go through WF They literally strung him out for 2 months after pre-approving the loan. They continually lied about deadlines, he finally went to Eutis Mortgage and was approved in 2 days.

Long story short ... I went to refinace my existing Wells Fargo mortgage with them, they took so long to call me back and were so incompetent when they did finally call me, they did not lock me in at the low rate, and I wound up getting screwed. When I complained to the top, they did an "internal investigation", and according to them, the mortgage consultants said that they did ask me to lock in a rate, but I didn't want the low rate ... A TOTAL LIE !!
Any company can buy and sell things, but a true test of a company is when things go awry, and Wells Fargo SUCKS .... enough said !!

PS- ... PRAY NOTHING GOES WRONG IF YOU HAVE A WELLS FARGO MORTGAGE !!

I've been with Wells Fargo Home Loan e for almost 3 years now and can say that I'm extremely pleased with them. First of all, they have great customer service with almost zero holdtimes. They've proven to be especially courteous and friendly even in times when I was a bit upset about my service.

Wells Fargo offered me a great rate on my home loan . They had a local branch and were able to meet with me and go over the loan types that were availalble (all at great rates by the way).

In order to seal the deal and make me a customer, Wells Fargo waved pretty much ALL of the fees. They wanted my business and worked to prove it to me. This seemed almost undeard of considering that Wells Fargo owns Wells Fargo and is a huge bank. No one else would even budge on helping out with closing costs.

I can say Wells Fargo has a very hometown bank feel to it - mainly because of their excellent customer service. They take care of you as a customer and definitly appreciate your business. I would highly recommend them to anyone looking to refinance their home.

My personally experience with Wells Fargo Mortgage Dept. was truly a dreadful experience. Our mortgage is due on the 1st of every month and we would receive their automated phone calls every other day reminding us that our mortgage was due. When calling to speak with someone in customer service about the automated calling and the numerous reminder e-mails being sent, the response from their customer service rep would be totally unprofessional not to mention offensive. They would not ask how they could help you, the first thing that would come out of their mouths would be "This is an attempt to collect a debt any information obtained from this conversation will be recorded for training purposes" and then they would ask for an acct# and proceed from there. I was outdone and stomp beyond belief and consistently asking myself how and why did we choose to utilize this company and just waiting for our time with this company to come to a quick end.

I asked the customer service rep why would they state that dialog if the customer is calling in to speak to them. Their response was very abruptly and I was informed that this is the way that they do business and if I didn't like it basically to pay my mortgage on the 1st to avoid calls or comments of this nature. I found the people in customer service, as well as, management to be very rude, unprofessional and lack in their deliverance of good customer service. It is surprising to hear that this is how they were trained to handle all matters and I felt like I have stolen some money from them personally.

Some people indicated that they have had good experiences with this company, I sure would like to know who they dealt and how were they fortunate. I have mentioned to everyone I know never to use this company for a mortgage loan.

We have another loan with Wells Fargo but this loan is not within the mortgage group and those people that we deal with are a wonderful group of people to work with.

I refinanced my Adjustable mortgage in 2007 with Wells Fargo and was extremely impressed with the entire process. They're friendly, knowledgeable, and experienced. I also bank with Wells Fargo and have been a satisfied customer for over 5 years. Its nice to know that they have so many local branches where if there is a problem they are nearby.

My wife and I decided to buy a condo of our own after being together for a few years. We did a bit of shopping around including at our local bank, before even looking at homes and looking for arealtor. My long term bank actually recommended Wells Fargo to us. I did some web research on Wells Fargo and was excited to see that they had such great rates. Despite the fact the furst agent accidentally hung up on me, my whole experience was nothing but positive. The agent even worked well with my realtor to coordinate the closing paperwork. They're customer service proved to be extremely helpful and courteous. In fact, they have called several times to follow up and see how they were doing which made me happy. They made a few offers for us to consolidate our credit cards into our loan which ended up being a lifesaver. I'm sure they just wanted the extra business, I still feel that they had our best interest in mind when they were working with our home mortgage. I would definitely recommend Wells Fargo Mortgage / Wells Fargo Mortgage to anyone looking for a painless process. Friendly and Competitive!

Not sure if this is the location we went through, but we had a terrible experience with Well Fargo Mortgage when we bought our condo. We ended up having a larger mortgage than we had planned because we had to close on the condo before the sale of our previous place went through. The Wells Fargo associates did not offer any real help or solutions so we ended up with a PMI that we didn't want. They told us that we could have it removed at any time, and a month later when we tried to do it, but they would not let us. The people we had worked with on our closing weren?t very helpful and very difficult to reach. Anyway, I refinanced with a local lender and am much more satisfied now.

I had a great experience with Wells Fargo Home Mortgage. My Wells Fargo loan officer talked us through everything, worked with us and absolutely humored us with my countless phone calls as a new home buyer. I am convinced she made the deal happen from beginning to end. When I had problems as the loan was about to close, my loan agent talked me through it, and made everything work out. I am extremely thankful and will recommend Wells Fargo for anyone seeking a great mortgage broker.

Has anyone on this website had an extremely positive when working with Wells Fargo!?! I called them up a month ago to try to finance my home and everything seemed to be going well; however, my loan officer suddenly became unresponsive. I started working with a new loan agent as I figured maybe it was just this one guy, but I haven?t had any luck with the new guy either. They?re about to lose my business.