Chase

Just refinanced with Chase, and it was so easy! Filled out initial application and provided a few documents during the first meeting with the loan officer - that was ALL we had to do! Refinance through closing only took 3 weeks. Everyone involved in the process was a pleasure to work with. No Hassle at all!

I would like to share my horrible experience with Chase. I was in contact with an agent via email every week regarding my loan modification. Every week I would ask if there was a sale date and every week would be the same response. While I was emailing our account manager, another Chase representative was calling our home at all hours to tell us that the house was indeed up for auction on April 26th 2010. The Chase representative that was calling our home never left a message and never called while we were there at the house. So one week we called in to find out what was happening with our loan and after being transferred to 4 different people, we find out our house was sold.
I called our rep that we were emailing, I called the Case legal department and I called the main Chase office and they all said "sorry...it is your responsibility to call the Chase office each week and see if there is a sale date set" I said that I was emailing our Chase rep every week and I was basically talking to a brick wall.

I will never do any business with Chase again. It just makes me sick when I see the Chase commercials on TV. They are absolute crooks and they expect us to forget what they are doing now to so many people.