Americash Reviews

My wife and I spotted Americash Mortgage Bankers on a Google website ad. I called in and spoke with Clark Kirby a Sr. Mortgage Banker, who was very helpful. He offered us one of the best rate with the NO lenders fees which was great. We were kept in the loop throughout the process and it was very easy to get in touch with him via email if need be. When questions or concerns came up he involved his boss Chad Church who was right there with the answers and resolutions needed to continue on with the loan process. Another very helpful and informative resource at Americash was Aundra Thompson who explained all aspects of the escrow process and closing paperwork to us to ease any concerns that we might have. Thanks to all! Steve and Carol Almeida.

I closed on a refinance thru Americash last week. This was my 2nd time financing in the last 6 years and despite all the new regs a very positive experience. My agent was Gary K. and Susie S was my loan processor. Both went above and beyond what I expected in terms of customer service. Anytime I had a question submitted via email or phone they both responded the same day. A question I had for Susie was answered by Gary as he responded she was out of the office that day. Great teamwork! A My Closing costs at the end were less than the original GFE!

Just closed on a refi with Americash. Americash beat every other companies' rates, beat everyone in closing costs, and everything from the beginning of the process till the end went smoothly. Other lending agencies either could not match the rate, or were very deceptive about closing costs. I would recommend Americash to everyone. They have very experienced and professional people there who know the correct way to do business.

We just closed on a loan. It was fast, easy and we never left our home. Dirk always answered his phone or also responded to our calls or emails. We had a wonderful experience as well! Great Job!

We will use Americash Mortgage again.

Very best - bberstein

My wife and I found Americash Mortgage Bankers on Google. We called in and spoke with Andy Pasillas. He offered us the best rate with the lowest fees. Throughout the process he kept us up to date and always returned out calls. We wanted to say thank you Andy and the rest of the folks at Americash. Thanks! Kevin and Amy Shaw.

Hello. I am Chad Church of Americash. There was an error that originated from our end for about 4 hours with the rates we had posted at google on loan amounts from $300,000 to $417,000.

This was my error in what I was transmitting to google. This was not a google error as they simply post what we submit to them.

When we realized there was an error we pulled the site down until we had the problem resolved.

We did agree to honor the terms to a client who saw the rates that were posted in error. The client ended up working with a different loan company but we did agree to honor the terms.

This was nothing less and nothing more than a human error, my error.

Americash is s fully compliant lender. We only lock loans up front after clients have received, reviewed, approved and signed the good faith estimate of fees, rates, and terms. We do not change the terms. They are binding.

I hope this will clarify the error we made and we do apologize.
Thank You,
Chad Church
Chief Operations Officer
Americash

We have thousands of clients that have closed with no issues at Americash. Please look us up at www.thankyouamericash.com

Hello. I am Chad Church with Americash Mortgage Bankers and I wanted to respond to the recent posting from a client who found us on Google.

There was an error with the rate that was posted and it had nothing to do with Google. We, Americash, post our rates to Google and in turn Google posts what we submit to them.

I am personally responsable for the rates that had posted for about 4 hours. As soon as we were aware of this error we turned off what we were posting to Google until we could locate and correct the source of the error.

I wanted to clarify that this was an Americash error and not a Google error.

We did agree to honor the rates and fees to this client. He did elect to go with another lender who was lower than us on the closing costs.

This was nothing less and nothing more than an human error in what I had saved on line. In a day and age where technology rules we often forget that the technology is sometimes only as good as the information being inputed. As such, this really was my error that we did correct.

I am very sorry about this.

Hope this clarifies.

Also, Americash is a full transparent lender. We provide our written rates, fees and terms up front before a client says yes or no. We do not change our terms and we guarantee our offers to be binding.

Thank you - Chad Church, Chief Operations Officer, Americash.

This is in response to the last post. The consumer was looking for rates on the Google Mortgage Rates page. That search page indicated that the rate advertised was for a thirty day lock. I advised the consumer that in the current market I would recomend going with a forty five day rate lock as opposed to the thirty day rate lock, but the choice was his. He chose the forty day rate lock with the higher costs. Unfortunately there was an error on Google's end of things that had them advertising rates far below what we could offer. We do have acknowledgement of this from Google. To make up for the error, we offered to match the lowest rate advertised on a thirty day lock, and lock it in for forty five days. This was still below our rate at the time, but customer service is very important to us. The consumer called me and left me a voicemail. I returned his call the day that he called me. Since it was not the same day that he originally looked at rates, the market had moved. He acknowledged that he knew rate were higher but was still upset that I could not offer the rate that we had originally discussed. I have to say that Americash has gone above and beyond for their customers more than any other bank that I have worked for.

This is to get other consumers aware of what would be a company practice that happened to me this last week end. On 07/22/2010 8:50am while I was shopping for 30 years fixed rate to refinance my home loan through Google web search engine, I came across Americash that offered a rate that was 4.0% fixed for 30 years and $1,500 lender fees. I called the company and talked to Dan, a Sr. Mortgage Banker about the rate. He went ahead to the same site and checked the rate and then stated that Americash has to honor what was advertised on Google so I asked him to start the process at this rate. Shortly thereafter, Dan called me saying that the lenders fees will be higher than $1,500.00 because Google advertise the rate lock in period of 30 days and the company does not guarantees locking the rate for 30 days but for 45 days. So he wants more in the lender fees to lock for 45 days. I agreed on the extra fee which will bring the lender fees to $2,250 from $1,500 and requested GFE. Dan called me again saying that Google made an error advertising their rate and he no longer can honor what was advertised but he can match the lowest rate advertised on the site which was 4.125% at $2500. Dan sent me the GFE for 4.125% and I responded same day asking him for a list of things (Docs) that I need to send him to start the process. Dan did not respond to me after that date, 07/22/2010.