Ameriquest Reviews

I have been with Ameriquest for several years and have mixed reviews of Ameriquest.

Sometimes they are great, but other times the service is just terrible.

We used Ameriquest for a mortgage a few years ago and have been pleased with them. No complaints here. They were helpful throughout the entire process.

My wife and I moved into his mother?s home a few years back as she needed someone with her there 24/7 to care for her health. We were in between homes waiting for our new one to be built and decided that we would put some work into my mother in law?s home that was badly needed. We decided to take out a HELOC through Ameriquest and we had to get things together fast. We got all of our paperwork and documentation prepared quickly including some missing form that was requested at the very last minute. Finally, we closed the loan. A lawyer came to our house with all of the paperwork and told us that it would be about a week for us to receive our check. After a week went by and we hadn?t received our check I called our loan officer to investigate. It turns out he said we were missing one more paperwork and that they would fed ex us a check as soon as it was signed. We did this, and again, no check. We called him back and they didn?t know what happened. We were told that due to the delay they would be able to wire us the money directly into our bank account.

Well 2 more weeks went by (after closing) and we found out that Ameriquest didn?t want to go through with our loan because the house was appraised for ?much more than it was really worth? ? This was AFTER it had been approved and appraised. After 2 months or so went by and the deal was closed, they ended up paying some of our late fees and actually made our first payment for messing up on their end. This was nice of them, but again, should have never occurred in the first place. I can?t say I?d recommend them, but in all honestly the (eventually) held up their part of the agreement.

About 2 years ago, we started looking around at various mortgage brokers to refinance our mortgage. We ended up trying out Ameriquest as they had initially come back with the lowest interest rate compared to some of the local companies we were looking at.

I told them upfront what exactly what we wanted and they outlined our statements including taxes, payments, interest, etc. My husband and I were pretty excited to see that this was going to work.

Everything seemed to be going okay, however, after the appraisal they came back and said that our home came in about $5,000 less and that we would need to revise some of the paperwork. We redid some of the paperwork, and ended up with a pretty similar rate. Our monthly payment is slightly higher, but it will be taken care off.

Overall, I have a mixed Ameriquest review. They told us one thing, but then ended up doing another. If you?re considering Ameriquest, do your homework and make sure that what they promised is being delivered. Have a lawyer look over anything and everything. I?ve read some pretty nasty reviews on Ameriquest and consider myself lucky. Definitely shop around before you finalize anything.

I refinanced my mortgage in ?05. After I had talked with an Ameriquest loan rep, they advised that I should take out an interest only loan. I told him that I wasn?t too comfortable taking out a risky loan as I could tell that the market was slowly starting to change. He basically made me feel like an idiot for not being hip with the times and assured me that I could always refinance an ARM to a FRM.

They assured me that this is a very simple procedure and that Ameriquest customers do it all of the time. I was told that I would receive some paperwork and information in the mail; however, it never came. I called and left 3 messages before finally getting a call back. It turns out that they mailed it to the wrong address. Well, after having my loan straightened out and about 10 months later, I decided it was time to refinance my ARM. Well, I found out that there are hidden loan fees and prepayment fees that I was never made aware of. I called to complain about this to my loan agent and after about a dozen phone calls and no response. I pretty much gave up. I ended up sticking with them to avoid the Ameriquest prepayment penalty that they charge. In a way I feel a bit tricked into this loan and now I can?t get out unless I pay them more money.

I feel that I was deceived into getting an Ameriquest HELOC. My family has had some financial problems and Ameriquest offered us a loan that seemed to good to be true. It now turns out that our loan has nearly doubled due to the interest rate adjusting and we many now possibly lose our home. They never told us the seriousness of such a dangerous loan. My payment is now well over $3,000 a month which is more than I currently make. My husband and I are both working demeaning 2 nd part time jobs to pay for our house. It does not look good.

I?d like to begin by letting everyone know that I normally don?t complain about companies online, but felt that I needed to after reading many Ameriquest complaints.

I used Ameriquest to refinance my ARM loan last year and everything went well. The problems began after we were finally approved when they would not return phone calls promptly. I would call the Ameriquest customer service number over and over trying to reach someone that could help, but usually was greeted by rude agents or people that didn?t know what they were doing.

They ended up increasing our monthly bill randomly and my husband and I still can?t figure out why. It has been 3 weeks and I still have not received a phone call back from my Ameriquest Loan officer.

Ameriquest customer service is one of the worst departments I have ever dealt with. They don?t return phone calls, they have miscalculated my payments numerous times, and have charged me several hidden fees without a single explanation. Count this as another Ameriquest mortgage complaint.

I used Ameriquest mortgage to re-finance my mortgage and it was a disaster. They tease you when you at desperate to survive and claim that they can help you and make all of your financial problems go away. They tease you with good interest rates, but then add on all kinds of fees and hidden costs. By the time you pay all of the hidden fees and costs, you might as well just go to a local bank. Ameriquest customer service isn?t that great either. They would call and harass me even if I was a day late on my payment! It took about a year, but as soon as I could, I refinanced my ARM with a better lender. Don?t trust Ameriqwest mortgage. Other Ameriquest reviews seem to share my experience as well.

I wanted to escape my high interest loan , so I tried Ameriquest for the heck of it.

I was a bit shocked when they called me the next day with a variety of options to meet my needs

They were very upfront, and straight forward. I didn't have to supply thousands of documents to get things moving. Most mortgage lenders want a stack of paperwork as high as the ceiling.

My loan officer turned out to be extremely knowledgable and friendly and stayed in constant contact with me via phone and email. He even gave me his home phone number to reach him after hours. I ended up calling him a few times, and he sounded almost too excited to hear from me. In the end though I felt comfortable knowing that I was being taken care of properly.

Ameriquest mortgage couldn't have been easier. The interest rate I received was significantly llower than what I was paying at the time which lowered my monthly payments substantially, and I was even able to get some cash back through a small HELOC which took care of some projects around the house that were desperately needed.

Ameriquest Mortgage was an amazing company to work with - honestly. Everytime I see my monthly statement, I'm shocked at how much less I'm paying. Their statements are straight forward, clear, and easy to read. I would highly recommend Ameriquest Lending for anyone looking for a great interest rate on a mortgage.

I have nothing but positive things to say about Ameriquest Mortgage. I filled out the online web forms, received a call within an hour, and got a verbal authorization within hours. I told them it would take 2 weeks for me to get all of the necessary paperwork in place, but they still locked in my rate until then. Well Done Ameriquest.
3 days went by and we finally received our paperwork, sent it back, and were approved within hours. The whole process that day took only a few hours. I've been recommending Ameriquest to my neighbors, one who is facing a home foreclosure due to his adjust mortgage ending, and he is in the middle of the process right now and seems to be pretty happy.

Go Ameriquest!