Cenlar Mortgage Reviews

Run as fast as you can away from Cenlar - don't ever use them for anything!! I learned after 2 incidents where they screwed up my mortgage payment, that the left hand does not talk to the right hand in that company. Also, you cannot take a word they say as truth - always get things in writing from them. Even if they say they put it in the computer in your record, chances are they didn't or they don't know to look at what was put in there. (ot that it would help to get anything in writing from them, they will still screw up.) When they actually confirmed they stopped drafting our mortgage payment because of a refinancing, they still took out the payment, causing an overdraft. And of course, after being put on hold from somebody in India, I learned it will take 3-4 business days to get reimbursed. If this is the type of inept company you feel like dealing with, go with Cenlar. If not, I would recommend going with anybody BUT them.

ALL OF YOU SHOULD FILE A COMPLAINT WITH THE WWW.FTC.GOV. WITH SO MANY COMPLAINTS THEY WILL START AN INVESTIGATIONM

Check this out...our bank sold our loan to Cenlar. Our home burned, got the insurance check and sent it on to Cenlar since the check was made out to us and Cenlar. Since the loan was much less then the insurance check we're due a refund, right? Well, it's been WAY over a month since sending the check to Cenlar and guess what, the same BULLCRAP we're hearing from them as the rest of these people. One person tells us we were supposed to WRITE a letter requesting our money be returned!!! So I guess they just sit on money that's not theirs? The other person says they're cutting our check and will have it within 48 hrs...have yet to recieve a dime from them. How, in the United States of America can a scam of a bank stay in business if this is how the do business? Where's our congressmen/women, BBB or anyone that's supposed to be monitoring banks - where are they? Why is this bank allowed to continue to rip the U.S. people off of their hard earned money??? We're sleeping on air mattresses in a rented $800 a month house still waiting on our refund so then we can order our new home. What a joke!!!

I have been dealing with CENLAR for months and have had a HORRIBLE experience with them. Their customer service reps are rude and have no clue about the loans and cannot answer questions. That is IF you actually get through to one. Their supervisors are no better and are in fact more rude than the reps, one actually threatened me.

My loan gets paid from two sources, myself and my housing authority. CENLAR is so incompetent that they have yet to apply the money correctly towards my loan. After dealing with them for MONTHS AND MONTHS, I finally thought the issue was resolved. I received IN WRITTING a letter saying that everything was taken care of and the loan was credited properly and all caught up. That was in October 2009.

I call to make my November payment to them and wouldn?t you know it, they say I am three months behind. WOW!! So less that thirty days after them telling me everything was caught up, I am 90 days behind??? They must have time machines.

In addition to that the one person I finally got a hold of admitted to me that his ?cash? department messed up and didn?t apply my money correctly but he refused to credit me the way he?s supposed to. In fact CENLAR sent me a check for $800 because I overpaid, yet was still reporting my as past due??????? Their supervisor tried to tell me, ?We sent that to you so you could send it back.? WHAT??? SERIOUSLY??

They are completely incompetent and I believe they are doing this to people to get extra fees and moneys from them, which is FRAUD. The story above says the BBB has them in good standing, UNTRUE. The BBB has them at a C- and has received 80 complaints against CENLAR. Change your lender unless they cut all ties with CENLAR.

I have been dealing with CENLAR for months and have had a HORRIBLE experience with them. Their customer service reps are rude and have no clue about the loans and cannot answer questions. That is IF you actually get through to one. Their supervisors are no better and are in fact more rude than the reps, one actually threatened me.

My loan gets paid from two sources, myself and my housing authority. CENLAR is so incompetent that they have yet to apply the money correctly towards my loan. After dealing with them for MONTHS AND MONTHS, I finally thought the issue was resolved. I received IN WRITTING a letter saying that everything was taken care of and the loan was credited properly and all caught up. That was in October 2009.

I call to make my November payment to them and wouldn?t you know it, they say I am three months behind. WOW!! So less that thirty days after them telling me everything was caught up, I am 90 days behind??? They must have time machines.

In addition to that the one person I finally got a hold of admitted to me that his ?cash? department messed up and didn?t apply my money correctly but he refused to credit me the way he?s supposed to. In fact CENLAR sent me a check for $800 because I overpaid, yet was still reporting my as past due??????? Their supervisor tried to tell me, ?We sent that to you so you could send it back.? WHAT??? SERIOUSLY??

They are completely incompetent and I believe they are doing this to people to get extra fees and moneys from them, which is FRAUD. The story above says the BBB has them in good standing, UNTRUE. The BBB has them at a C- and has received 80 complaints against CENLAR. Change your lender unless they cut all ties with CENLAR.

My loan has been transfered from TB

My trouble with CENLAR has been getting them to pay the insurance bill. First, I did exactly as it instructed on the website and faxed it to the appropriate number. I also called to tell them about it and was assured it would be paid. It wasn't. Called again after I got another notice from my insurance company. Again, they very nicely said it would be paid, overnighted in fact. It wasn't. The day before our home insurance was to be canceled, I was alerted to the fact that it still wasn't paid, and I called again. Again, I was told that it would be overnighted. I didn't trust them anymore, so I made my own temporary payment arrangements with my insurance company just in case. Good thing, because guess what? IT WASN'T. Just called again. Again promised an overnight payment. This feels like a bad dream I can't wake up from. Hoping for resolution by the end of the week. Call me insane.

http://www.njleague.com/DirectoryFiles/Members/Cenlar.pdf

Link to PDF file with Names, Title, Email, Fax #'s and Phone extension #'s for Cenlar. Download file and view with a PDF reader.

http://www.njleague.com/DirectoryFiles/Members/Cenlar.pdf

My wife had contacted one of these numbers and got right through. Our problem is supposedly now solved.

we just refinanced with our bank, it went to tbw.
The whole process was scary and slow. Never went throught that before. Almost backed out, wish we did. Got a letter in the mail from round point 2 weeks later that they would take over our loan. I was told that tbw had been raided and all information had been frozen. 1 week later I received a letter fron cenlar, they now had control of my loan. I had to call for all info on my insurance. I did all the leg work. Thank God for my insurance agent becuase Cenlar was a joke. They never paid my taxes, which are now late. I can't even get a statement in the mail with my escrow and information. Has anyone noticed when you register online there is no company heading on any statements. This does not seem right to me. I am actually very scared carring my loan with them. I just locked into a great rate, which is the only reason for my refi. I miss Wells Fargo. Does anyone know how legit. this company is?