Cenlar Mortgage Reviews

Communication is horrible with the company, they charge you $12 just to pay online, when its cheaper just to Priority Mail them the payments. If you get behind on mortgage payments due to switching jobs, they will forward your loan to another worthless company that will do nothing to help you but yet charge you an extra $26 a month on top of late fees. They are not flexible to help ANY financial situation, you are better off just handing them back the keys of the house and divorcing this company at all costs!

We are all in the same boat. I just filed a complaint at helpwithmybank.com. Pretty easy If we all do it mabey we can get something done

I am also another victim of Cenlar who purchased my mortgage from TBW. The original loan was set up with an escrow however Cenlar has incresed my mortgage payment $300.00. This has been an on going argument for 3 years. I provided the settlement statement and copies of all checks to validate the original loan was set up with an escrow only to be told TBW must have kept the funds and they would need to try and get it from th bankruptcy court but I need to keep paying!!!! Also every year the have added forced place insurance on my account when I have had the same insurance company for over 20 years. I was finaly able to get the premium charged to my loan credited back but they will not adjust the additioanl interest that was paid. They are a nightmare. Message me if you are serious about legal action against them.

Cenlar purchased my loan and then claimed that I had a negative escrow from the previous mortgage company. When I explained to them that I do not have an escrow account they told me they are sorry but if I do not pay the deficiency then they are going to force an escrow on my loan and increase my payment by nearly 45%. I complained argued and tried to work this situation out with them. We have moved and tried to list the house for sale and Cenlar has repeatedly blocked any sale offers, they have blocked us from renting the property out, and even now after they agreed to a short sale we have 3 contracts pending and they are still silent and will not process the paperwork so we can be free of them. This company should be shut down and fined by the federal government. It is a shame what they do to innocent homeowners, especially since the entire state of the economy was caused by mortgage companies like them. BEWARE of CENLAR and stay away. I find it revolting that there is nothing in place to allow homeowners to block the sale of their mortgage to shady companies such as this.

I saved for 10 years to buy my home. After closing on my house my mortgage company switched my loan to CENLAR. The next month I sent my first payment to the address CENLAR gave me. They withdrew the money and then lost it.I didn't know they lost it. Two weeks later they sent my account to collections saying I never paid it. I've sent them all kinds of proof that they got the payment. They wanted me to pay the money again and then pay a large late fee. This all happen just weeks after buying the house. Beware of CENLAR.

I can't believe this! This is like hearing m y own experience with Cenlar all over again! My wife and I also refinanced our home with TBW and received a notice after we made our first payment through our closing that Cenlar would be taking over our loan! Then within the next month we were notified by Cenlar that our payment was not found in the changeover with TBW and we needed to submit another!!! Like $1700 grows on trees.
Needless to say, ater fighting with them about this for several months we went ahead and submitted another payment because we were told by some very much limited english speaking person that we were late in payments and this would be on our credit rating and possibly held against us for future. I have had enough! I would like something done about this! We all need help. I would never have used Cenlar if given the option and if I could get away from them I would! This has been a nightmare!

Cenlar opened up an escrow accound agianst my mortgage to pay for property taxes that I have always paid. My town hall has no record of them paying my taxes. I have made several attempts to find someone at Cenlar intelegent enough to reconcile the negative balance on the escrow account that I shouldn't have. They lost there own money and expect me to pay it back. that was a year ago and the account is still negative and my mortgage payment is 300.00 more a month. I think they do it on purpose so you can't refinace with out a big fight to straighten it all out. Any one for class action ? P.S. Thanks Taylor Bean.

I too received a letter stating that with the takeover of Taylor Bean and Whitaker loans by Cenlar in 2009, that "checks were not cashed", yet I have copies of the checks! I was unfortunate in my timing of refinancing to have my first payment be for August 09 to TBW. This was rejected so I sent a replacement check along with one for September and they were both cashed by Cenlar. ON December 9, they went into my account and "stole" the money that I had made as my auto payment for December, then had the nerve to charge me a late fee and threaten collections because they said my December payment wasn't made. Plus, they said if I didn't make an immediate payment for January, I would also be charged another late fee. I feel sorry for the people who don't keep records at all or who can't deal with the stress of the hours it takes to deal with Cenlar's offshore call center. I would be top of the list in a class action suit.

they suk

Miss TB