Quicken Loans Reviews

Worked with Bryan Endreszl - great broker. Highly recommended.

When I told them I wanted to pull out of the deal, they gave me a "better deal". Why didn't I get that deal in the first place? The deal was no deal at all they tried to tell me that I was to get refunded my current escrow funds, and the money I was going to put into escrow through the new loan because my taxes were going to be coming out in a few days. The only problem with that logic is that the money is coming out of my current escrow account, so there will be nothing to get back. When I called them out on this they told me I was wrong, I would get all the money back and I guess my taxes will be magically get paid. There is more....

I started the process off with Quicken loans through an inquiry through a website. I got calls from four companies and chose to start with Quicken Loans because I remeber them from TV. Long story short, they charged 500 dollars to get an estimate for me which ended up being .25% higher in rate and several thousand more expensive than what was talked about over the phone. When I tried to cancel with them for being switched I was told that I could not get a refund for the money. I am in process of battling that out now. Since then I have started the process with another Broker who told me to NEVER pay any fees up-front for an estimate or a rate lock. I recieved paperwork from this broker and a confirmation that my rate is locked at the agreed upon rate and cost. Do NOT go through this lender for any reason. If you want a real quote and no charge to find out what you really qualify for, the Broker that I used is First Integrity out of California. I have been working with Jason West there and have been very happy with his professionalism and honesty through the process. Thier website is firstintegrity.us. His phone number is 949-335-5376. Do NOT use quicken for any reason! They are a major rip-off.

I started the process off with Quicken loans through an inquiry through a website. I got calls from four companies and chose to start with Quicken Loans because I remeber them from TV. Long story short, they charged 500 dollars to get an estimate for me which ended up being .25% higher in rate and several thousand more expensive than what was talked about over the phone. When I tried to cancel with them for being switched I was told that I could not get a refund for the money. I am in process of battling that out now.

Since then I have started the process with another Broker who told me to NEVER pay any fees up-front for an estimate or a rate lock. I recieved paperwork from this broker and a confirmation that my rate is locked at the agreed upon rate and cost. Do NOT go through this lender for any reason.

If you want a real quote and no charge to find out what you really qualify for, the Broker that I used is First Integrity out of California. I have been working with Jason West there and have been very happy with his professionalism and honesty through the process. Thier website is firstintegrity.us. His phone number is 949-335-5376. Do NOT use quicken for any reason! They are a major rip-off.

I do not know how the people at this company sleep at night. When my spouse and I began the loan process with Quicken the rep was quick to tell us that because our credit scores were so good he wanted to work with us. He assured us the process would be quick and without hidden fees. While reviewing the paperwork my spouse found an additional closing charge for $2500.00. The initial rep said not to worry about that as Quicken would absorb it. As the process continued we were passed off to two different reps -the first rep revealed he was not licensed to help clients from our state. (Why didn't he mention this in the beginning?) We paid the $500.00 for the appraisal and were told we would be reimbursed the $500.00. As we were scheduling the closing date the third and last rep announced there would a $5000.00 (five thousand!)fee added for closing. (This fee had NOT been mentioned until the last minute.) These behaviors are unprofessional and unethical. "Unprofessional" and "unethical"- a sad commentary on this company and some of the people who work there.

I experience the same horrible service as John B from Michigan. There customer service was horrible. Multiple times I would call on the status of my loan and every time I would talk with someone different. I even went to the trouble of requesting a Supervisor, which was a totally a another waste of time as she told me that they were all very busy

There customer service was horrible. Multiple times I would call on the status of my loan and every time I would talk with someone different. Each time that happened they would tell me they were missing documents that I already sent in. The flow of information was abysmal. My closing date has changed 7 times and counting! What I don?t get is why every time I sent in exactly what Quicken asks for they ask for more. WHY NOT JUST ASK FOR IT ALL TO BEGIN WITH. If they are the Home Loan Experts they should know everything the underwritters need. I got into an argument with one of these Client Care Specialist who told me it was not their fault that they did not know the underwritters would need those things. My question to them is if you deal with loans all the time you should know if they are going to need copies of checks over a certain amount. All they did was waste time and push back my closing date because they did not ask for everything at once. These client care specialist should know what the underwriters need. I would never recommend Quicken Loans to anyone because the very name "Quicken" is flawed. There was nothing quick about any of it. And just in my opinion the underwriters were unreasonable in their requests for copies of checks from not only me but my fianc?ho gave me the $500 earnest money deposit. Both of us have excellent credit rating and have worked full time since getting out of college. Perhaps they were going off federal regulations so I will give them the benefit of the doubt on that. Poor service all around.

Of course they required an appraisal fee before anything could be done. The weird thing is the appraisal fee started out at $500 and then my husband talked them down to $250 so I wonder how much of that they kept and how much of it would have actually gone to the appraisal. my husband was told by our represntative Michael Forgberg that our card would not charged until our house was appraised, when in fact they charged my card that very day. When we told the rep that we could not continue with the loan process he told us that it would not be a problem to get our money back. When I called customer service to try and get our money back they told us it was non refundable. This was never mentioned before our representaive told us that our money would be refunded after the loan went through but never said anything about it was nonrefundable if the loan didn't go through. I have read many reviews on them and very few are good. I bet the good ones are fake ones all written by their employees. I even read a review from a former employee who said that is what they do. I would not recommoned them to anyone ever. Their name should be Quick Rip offs.

I applied on line and very quickly go a call from a man a quicken mortgage. Every thing at first sounded great but he keep avoiding questions and before i knew what was going on I was giving him my credit card to pay them 500.00 for a rate lock. After I got off the phone with them another company called me and when I told them what I had just done with quicken they told me about quickens scam. At first i really didnt belive them but listened to what he had to say and let him I would call him back if things started to go south with quicken. The next day I called my rep at quicken to ask some question but had to leave a message. several calls and messages later I finally got to speak with someone and the stuff the guys from www.lending2all.com told me started to become true. I have very good credit but yet the fees and points were very high and I was getting the run around. I called the guys at www.lending2all.com and spoke with them again. They took their time to explain everything to me and i feel they were being very honest. Long story short I went with Lending2all.com and got a much better rate and felt at ease knowing i could trust them.

Those of you who were cheated of money, slandered, or anything else should really contact the Better Business Bureau and file complaints: http://www.bbb.org/us/
We went through some of the same stuff. The only way to stop these types of companies and/or get your money back is to file a complaint. Right now the company shows a BBB credit rating of A (out of A - F). You have a chance to get your money back and $400. or $500. is a lot of money, especially today!